[cpp]Hello,
My name is Bhawna and I work with the Outlook.com Deliverability Support Team.
Your IP (x.x.x.x) was blocked by Outlook.com because Outlook.com customers have reported email from this IP as unwanted. I have conducted an investigation into the emails originating from your IP space and have implemented mitigation for your deliverability problem. This process may take 24 - 48 hours to replicate completely throughout our system.
Please note that lifting the block does not guarantee that your email will be delivered to a user's inbox. However, here are some things that can help you with delivery:
· Join the Junk Mail Reporting Program (JMRP)
We believe that your recipients are the best indicator that the email you are sending is wanted. The JMRP program allows you to see which of your emails Outlook.com users have marked as junk or unwanted mail. Reviewing the results in JMRP will provide to the most direct information on what characteristics of your email, customers, and ultimately SmartScreen®, consider to be unwanted. This helpful feedback mechanism allows you to ensure that mails being sent from your IP are not resulting in negative feedback that could impact your sending reputation. Being vigilant about users who mark your e-mail as unwanted or the types of messages that are being marked as unwanted can help you keep mailing lists updated with only interested users and modify future campaigns. In addition, monitoring user complaints can help you identify unintended mail traffic or detect a potentially compromised account sending unwanted mail to your customers. Enroll at
https://postmaster.live.com/snds/JMRP.a ... wsignin1.0.
· Join the Smart Network Data Services program (SNDS)
The SNDS program provides data about traffic seen originating from your registered IP, such as mail volume and complaint rates. The data is built from the log files of the inbound mail machines and other servers at Outlook.com and Microsoft and represents factual information about the traffic from your mail servers to Outlook.com users. This is a service that helps legitimate email senders work with their customers and partners to reduce spam originating from their IP. This program allows a sender to monitor the 'health' of their IPs. For more information about this free program refer to
https://postmaster.live.com/snds/FAQ.aspx. To register, please go to
http://postmaster.msn.com/snds/. (Tip: As part of the enrollment process, you are asked to sign the JMRP program agreement and then send a response to Support indicating that it has been signed. It's not uncommon for that step in the enrollment process to be missed.)
NOTE: The SNDS tool and/or enrollment in the JMRP will not allow emails from your mail servers to bypass our filters, these are in place to help legitimate companies deliver their emails to Outlook.com customers.
· Apply for the Sender Score Certified Mail program
If you are doing all the above and you continue to have deliverability issues, you may wish to consider joining the Sender Score Certified Mail Program, a third party program administered by Return Path, Inc. Many legitimate mailers and marketers have qualified and joined this program to improve mail deliverability and decrease email from being filtered to the Junk E-mail Folder. Sender Score (
www.senderscorecertified.com) is the only service to which we subscribe
The troubleshooting steps in this email are recommendations only. Microsoft makes no guarantees that following these steps will guarantee deliverability to Hotmail, MSN, Outlook.com, or Live.com customers.
For more detailed information about best sending practices to Outlook.com users, please review the following white paper:
http://download.microsoft.com/download/ ... eliver.pdf
Sincerely,
Bhawna
Outlook.com Deliverability Support[/cpp]
voila ce que j'ai à chaque fois que je fais une demande ou que je réponds au support
ou comment les gros font chier